Training of June - Administrative Clerical and Documents Control Training

Pada 27-28 June kami telah menjayakan latihan "Administrative and Documents Control" bertempat di Mutiara Hotel Johor Bahru. Latihan ini berlansung selama dua hari dimana pada hari pertama para peserta telah dilatih oleh En.Edly Ferdin Ramly selaku Principal Consultant. Manakala pada hari kedua pula para peserta telah diberi latihan daripada senior consultant jemputan kami iaitu En. Kamarudin Abu Bakar.

 

 

 

Objektif Kursus:fff

i.                     Effective administration and clerical job in terms of skills and personal qualities, administrative and clerical staff i.e.:

·          good communication skills, both written and verbal

·          to be able to work accurately and neatly and pay attention to detail

·          to be able to understand and follow instructions closely

·          to work as part of a team

·          to show initiative when dealing with enquiries

·          to be diplomatic, courteous and discreet

·          to be friendly and helpful, especially if dealing with the public

·          to enjoy contact with a wide range of people

·          to have good organisational skills

·          to enjoy dealing with paperwork

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 ii     Effective documents and record control

This course provides a proper interpretation of the Document & Data Control elements suitable to the participant’s Quality System, in order that participants can deploy efficient and effective document & data control according to the size, complexity, culture, and needs of their organizations. Primarily for the purpose of meeting ISO 9000 based Quality System requirement, this course is designed to clarify the elements of document & data control that must be adapted to benefit their organization.

Quite often, due to misunderstanding of the standards’ requirements, organizations have established the document & data control policies & procedures either inadequately or excessively. These results in non-conformities raised during quality system audits, and more importantly in the cost of time, effort, or non-conforming products or services. Through a combination of lectures, discussions, and practical exercises, the participants will appreciate the flexibility in which document & data control can be implemented.