Improvement Phase

Improvement according to ISO9001 requirement clause 8.5… divided into 3 categories

8.5 1 Continual improvement

The organization shall continually improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management review.

8.5.2 Corrective action

The organization shall take action to eliminate the cause of nonconformities in order to prevent recurrence.

8.5.3 Preventive action

The organization shall determine action to eliminate the causes of potential nonconformities in order to prevent their occurrence.

Source:

ISO9001:2000

EFR IMPROVEMENT TRAINING series

Reducing Waste

• Lean Awareness and strategy for Implementation

• Value Stream Map

• 5 S

• TPM

• Changeover reduction (SMED)

• JIT, Kanban

Reducing Variation: Problem due to

common cause

• Six Sigma Introduction & Awareness

• Six Sigma Green Belt Training

• Six Sigma Black Belt

Continual Improvement vs.

Corrective Action

EFR distinguished corrective action and continual improvement as:

Corrective Action focus on eliminate the *special cause of problems while reduction *common causes or inherent cause is considered as continual improvement.

Continual improvement included:

•          Product improvement – Value Analysis/ Value Engineering

•          Waste reduction

•          Reducing variation

•          Business Process Re-engineering

•          Innovative and Creative Circle (ICC)

*special cause and common cause discussed in detail in SPC training

Preventive Action vs.

Corrective Action

Preventive action focus on eliminate the potential special cause of non-conformities that prevent special cause to occurred while corrective action prevent the special cause to recurred

Corrective Action problem solving methodology:

•          8 Discipline (8D) Team Oriented Problem Solving  

•          Root cause Analysis

•          Quality Control Circle (QCC)

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